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Frequently barked questions

 
Q: What are your shipping policies and charges?
 
Delivery is free within Hong Kong.  No minimum orders. Our website only ships to Hong Kong, Macau, Taiwan and China at the moment.  International customers please contact us directly by email and we will see if we can arrange shipment to your country.  Please see our detailed shipping policy here. 
 
Q: What types of payment are accepted?

We accept payment through Paypal Express, credit card (via Paypal Express).
 
Q: What is your return policy?
 
We will refund your purchase 100% no questions asked. Please see our detailed return policy here.

Q: How can I contact Hiccup Dog?
 
Send us an email at contact@hiccupdog.hk, call or WhatsApp us at +852 5196 4845. WhatsApp will get you the fastest response from us!

Q: Is Hiccup a real dog?

Yes!  Hiccup is a female Jack Russell terrier.  Meet her here.
 
Q: Is there such thing as an indestructible dog toy?
 

No, just like there isn't an indestructible anything on this planet.  In fact, dog like playing with toys exactly because they can be destroyed!  Many people want to buy a chew toy that will last for years to save money, and indeed there's no shortage of brands making this claim.  But this just isn't natural - and most likely these are synthetic material toys.  These materials can contain harmful chemicals such as BPA and phthalates that are released faster when subject to heat, pressure and saliva - just like when your dog chews!  Hiccup Dog does carry plastic toys - but they are non-toxic, BPA/phthalates-free and FDA compliant, thus much safer for your dog.   


Q: What are these all natural materials you keep mentioning?
 

Our toys are made from cotton, hemp, jute, wool and wood.  Some are even organic.  And don't worry, our plastic/rubber toys are BPA-free, phthalates-free and non-toxic.  Learn more about these materials here.

 
Q: Which toy is right for my dog?
 
For aggressive chewers who regularly destroy soft toys, we recommend the West Paw Design Jive ball, Hurley bone and Tux treat toy.  These are our toughest toys, made in the USA of plastic that is non-toxic, BPA and phthalates free, and even FDA compliant (meaning it is safe to eat food off of it).  We have no problems giving our own little aggressive chewer our soft toys though, as we just put the stuffing back in if she tears it out, or even put some treats inside!  It helps that she doesn't eat the stuffing though, she just likes to tear it out.  For mild chewers or those who just like to cuddle or fetch, then any of the toys here would be suitable.
 
Q: Other stores have a wider range of dog products, why don't you?
 
This allows us to be 100% focused on finding the best and safest things for dogs that fit our values.  Also, we are not trying to sell you everything under the sun, nor we do we just have a small section selling natural, eco-friendly products.  Other stores, if they do carry these, are likely selling unnatural synthetic material products at the same time!  What we carry also depends on what our customers want.  So if you would like to see a particular product in our store, or if we don't have a certain size or product line from one of the brands that we carry, please let us know.  If you would like to keep updated on our latest product offerings, news and topics please subscribe to our newsletter here.