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Terms and Conditions

IN GENERAL:


Hiccup Dog (HiccupDog.com), a division of Hiccup Ltd owns and operates this Website. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, without modification or limitation, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.


This Website may contain links to other websites (the "Linked Sites"), which are not operated by HiccupDog.com. HiccupDog.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.


PRIVACY POLICY:


Our privacy policy, which sets out how we will use your information, can be found at [Privacy Policy Link]. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.


INTELLECTUAL PROPERTY, SOFTWARE AND CONTENT:


The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of HiccupDog.com or its licensors and are protected by copyright laws and treaties around the world. This copyright extends to text and graphics, the selection, arrangement and presentation of all materials, and the overall design of the Website. All such rights are reserved by HiccupDog.com and its licensors. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.


SITE ACCESS AND MEMBERSHIP ACCOUNT:


In order to contract with HiccupDog.com you must be at least 18 years old. If you are under 18, you may use our Website only with involvement of a parent or guardian. If you use this Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.


TERMS OF SALE:


By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. HiccupDog.com retains the right to refuse any request made by you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit card, Paypal account or bank account used to place your order and that there are sufficient funds to cover the cost of the goods.

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.


By completing an order on HiccupDog.com, you verify that the order is final and accurate, including products, their quantities and shipping address. Due to automated processes with vendors and third parties, HiccupDog.com cannot change products and quantities in an order, once it has been placed.


Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.


We are not bound by any special instructions that you may send with your order. Your instructions will be followed only on a best efforts basis.


PRODUCT DESCRIPTIONS, TYPOGRAPHICAL AND IMAGE ERRORS:


HiccupDog.com attempts to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition. HiccupDog.com is not responsible for typographical or photographical errors. Please note that images used are for reference only. Suppliers can change colour or material of the products without informing us of updated packaging. 


USE OF PRODUCTS PURCHASED:


You shall ensure that the products purchased from this Website are not used for any purpose for which they are not suitable and shall be responsible for using all necessary skill and care in handling and using the products. HiccupDog.com assumes no obligation or liability for any advice or information given with the products and shall not be responsible for any inaccuracy or misstatement of any such information. You are responsible for monitoring the proper use of products around pets and children and should always follow supervision and feeding guidelines as suggested by the manufacturer. Pets and children should never be left alone without adult supervision with products that may be improperly ingested or cause a choking hazard.


DELIVERY:


Dispatch times may vary according to availability and subject to any delays resulting from but not restricted to postal delays or force majeure for which we will not be responsible. HiccupDog.com shall not be liable for, any damages or claims related to delayed shipments. HiccupDog.com sources its products from several vendors. Should your order contain products which are sourced from multiple vendors, your order will be delivered once all the products have arrived. Partial shipments will be done only on a best efforts basis. By completing your order on HiccupDog.com, you certify that you have verified your delivery address as being accurate. You additionally confirm that an authorized person will be available at that address on the estimated delivery date (or as notified to you by email once the product is shipped) to accept and sign for the package. Under no circumstances will a package be left at an unattended location.

 

RETURN POLICY:


Products can be exchanged within 30 days. All returned items must be unopened and in their original packaging with tags intact and no wear or damage. Customers may not be refunded for the shipping costs associated with the original order. We reserve the right to refuse returns at our discretion, for large and special ordered items. For more details, please contact us. 


DAMAGED PRODUCTS:


All products are inspected before shipment. Should a product arrive damaged, please contact us as soon as possible and within 7 days of receipt. Damaged products will be replaced.  Please return the products to us in their original shipping box to allow us to investigate the damage. For more details, please contact us.

 

LINKING TO THIS WEBSITE:


You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.


DISCLAIMER OF LIABILITY:


The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law HiccupDog.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect HiccupDog.com's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.


INDEMNITY:


You agree to indemnify, defend and hold harmless HiccupDog.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.


LAW AND SEVERABILITY:


Hong Kong law governs this notice, and each part of this notice shall apply to the extent permitted thereby. Any part of this notice which is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction only to the extent of the prohibition or unenforceability. That does not invalidate the remaining parts of this notice nor affect the validity or enforceability of that part in any other jurisdiction. Where this disclaimer is available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.